You may return most new, unopened items within 10 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
IMPORTANT: There is a 25% restocking fee on all returns, there is NO refund on our shipping cost, unless you have received an incorrect or defective item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product and why you would like to return your order. We will respond quickly with instructions for how to return items from your order.
We offer FREE SHIPPING on all products with the exception of greenhouse products, which is a flat rate shipping fee per order.
Shipping will NOT be refunded.
We ship UPS Ground and USPS Priority Mail.